1. What types of products do you offer?

We offer a wide selection of high-quality home tools, including kitchen gadgets, storage solutions, cleaning equipment, and DIY accessories—designed to make your everyday tasks easier and more efficient.

2. Where do you ship?

We currently ship throughout the United States and offer international shipping to selected countries. Shipping options and times are shown at checkout.

3. How long does delivery take?

Orders are typically processed within 1–2 business days. U.S. deliveries usually arrive in 3–7 business days. International shipping times may vary based on location.

4. Can I return a product if I’m not satisfied?

Yes. We offer a 30-day hassle-free return policy on most products. Simply contact our support team to initiate the return process.

5. Do your products come with a warranty?

Yes. Most of our products include a standard 6- or 12-month warranty against manufacturing defects. Specific warranty terms are listed on each product page.

6. Do you offer bulk or wholesale pricing?

Absolutely! We provide special pricing and B2B solutions for bulk orders. Please contact us via our wholesale inquiry form for more details.

7. How can I contact customer support?

You can reach our support team through the “Contact Us” page or by emailing info@lucerraglobal.com. Our team typically responds within 24 hours.

8. Are your tools eco-friendly or sustainable?

We are committed to sustainability and continuously seek to offer tools made from recyclable materials or with eco-conscious design. Look for the green leaf icon on qualifying products.

9. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to follow your package in real time.

10. Do you offer gift packaging or personalized notes?

Yes, we offer optional gift packaging and the ability to include a personalized note during checkout—perfect for special occasions or sending a thoughtful gift.